This Application / Portal: www.reporgo.com (includes its pages, extensions etc., but not limited to) and other as may be launched from time to time (hereinafter referred to as "Website”, “Platform" and/or “Application”, which shall mean and be used interchangeably having the same meaning) is developed, operated and maintained by Aria Meditech Private Limited ("The Company"), an Indian company, having office at “301, Third Floor, Santorini Square, Nr. Abhishri Complex, Satellite, Ahmedabad Ahmedabad GJ 380015 IN.” In the Privacy Policy, "we", "our" and "us" means "the company"; "you" and "your" means any person who accesses and uses this Platform; This Privacy Policy covers this Platform’s treatment of personally identifiable information that the company collects when you are on this platform and afterwards, and when you use this platform’s services. This policy also covers the company's treatment of any personally identifiable information (“PII”) that users share and/or the PII which the company may fetch/collect from various service providers with whom the company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the company does not own or control or to people that the company does not employ or manage.
Protecting your privacy is of the highest importance for the Company, and we are committed to safeguarding it. This policy outlines how personal data we collect from you, or that you provide to us or that we may fetch/collect from various service providers with whom the company has integrated its systems, will be processed. Please read the following policy to understand the information we collect, how we will use that information and the circumstances where we will share it with third parties. This policy should be read together with our terms & conditions. If you use any of our Services, you will be regarded as having read and accepted this Policy. You must not use this platform or our Services if you do not accept this Policy. By mere use of this platform, you expressly consent to our use and disclosure of your personal information in accordance with this Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your consent to use the cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website. Further, your consent shall enable our browser extension feature to enable us to store your last visits, conduct data analytics etc.
The use of this platform may result in the collection and processing of your personal data. The term "personal data" under data protection law refers to all information relating to a specific or personally identifiable person (PII). An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider so that it can send and receive data. When you use the platform, we collect data that you provide yourself. In addition, when you use the platform, we also automatically collect certain information about your use of it.
We process personal data in compliance with the applicable data protection regulations. We will only process data where we are legally permitted to do so. When you use this platform, we will process personal data only with your consent, for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, for compliance with a legal obligation, or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedom which require the protection of personal data.
Includes 'sensitive personal data or information’ (as defined under applicable law) and other information that you share with us whether directly or in combination with other information or is received from a Third Party Service Provider, that personally identifies you or could be used to personally identify you.
We may collect information such as your name, address, email, phone number, medical records and medical history, physical, psychological and mental health conditions, payment information such as credit card information and other such information as provided by you while rendering Services of the Portal.
These are required to facilitate a teleconsultation with doctors & save medical records with the ReporGo app. The doctor might choose to record the teleconsultation for medico-legal reasons.
You hereby provide us permission for reading & writing files on external storage to allow you to upload & save medical records on the ReporGo app which you have full control over whether to share further with doctors or not. We don't scan any other files from your storage system other than the files you're explicitly uploading. We require permission to use images or capture image from camera for updating profile photo, uploading images as medical records, or measuring heart rate using Camera.
We shall only save images where the user explicitly chooses to save images with the ReporGo app. We need access to the camera, image, and file upload in order to:
The user images can only be saved on the ReporGo app by explicit action by the user.
We may collect the following personal information, including but not limited to the following:
The company and its partners collect and use your personal information and other information only as follows ("The purpose"):
In the ordinary course of its operations, ReporGo collects personal information directly from the user through various means, such as completing online forms, registering to use ReporGo's Services, or providing information related to the use of the Services.
By continuing to use ReporGo's Services and submitting data, the user expressly acknowledges and consents to ReporGo's access, processing, transfer, and storage of the data provided. ReporGo will utilize this data for the purpose of delivering services to the user.
Additionally, the user agrees that their data may be accessed by doctors, and the user grants explicit consent for the same. Doctors may analyze this data for the provision of ReporGo's services. It is essential for the user to recognize that ReporGo shall not be held responsible for any advice, consultation, or prescriptions provided by the doctors, particularly in the event of any harmful or adverse reactions resulting from such advice or prescriptions.
Similarly, the data may be shared with laboratories and pharmaceutical companies/stores as well for providing various offers and discounts related to the tests/ medicines/ equipment etc. User provides his/her consent for the same.
User understands that ReporGo is purely an aggregator platform connecting various stakeholders on the platform like Patients / users, doctors, pharmaceuticals, laboratories etc., but not limited to. The data is provided purely on basis of “AS-IS” and ReporGo shall not be held responsible for any data leakage, breach, transfer, or processing of data whether for analytics purposes or not.
Moreover, the user explicitly consents to ReporGo's ability to transfer and store the data provided to cloud data storages for the purposes of efficient data management and service delivery.
This consent shall remain valid for a period of 180 days from the date of provision. If the user does not explicitly deny ReporGo's consent within this period, it shall be considered automatically renewed for successive periods.
By using the platform and its services, you specifically provide consent to the company to send you transaction, service explicit & service implicit communications which are essential to continue the services like sending OTP for log-in, Status of Application etc., irrespective of your Do Not Disturb Registration with TRAI, DoT and/or any other Appropriate Authority. Similarly, you provide your explicit consent for sending across various communications on your registered email as well as phone number through various communication applications like WhatsApp as may be integrated with the portal in the future.
As a policy, we do not disclose any personal information to anyone other than those to our employees, officers, professional advisors', third-party contractors, third-party service providers as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to pharmacy, doctor, laboratory, medical practitioners, third-party service providers, and professional advisors (this means all its subsidiaries) as reasonably necessary for the purposes set out in this policy.
There are several products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external services providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The company is not responsible for their privacy practices.
Personal data may also be shared with third-party service providers, who will process it on behalf of the Company for the purposes identified above subject to confidentiality arrangements and strictly on a need-to-know basis, these include:
For the purposes of Data Protection Law, the Company is a data controller of your personal data. You can get in touch with the Company by using the contact details mentioned on the contact us page.
Notwithstanding the foregoing, the company reserves the right (and you authorize the company) to share or disclose your personal information when the company determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Data store, Security shall be on a best-effort basis; No claims on ReporGo for any incorrect data show cased and/or loss of data or otherwise; ReporGo has with best efforts tried protecting their website/application with the best of the security features, however no system may be foolproof and hence user is requested at their sole discretion to proceed with as ReporGo does not provide any guarantee/ warranty of the right data processing, storage, or otherwise, including but not limited to the accuracy of the output each stakeholder may have anticipated.
Presently the platform is operational across various countries and territories across the globe. Information that we collect may be stored, and processed in, and transferred between any of the countries in which we may operate in the future in order to enable us to use the information in accordance with this policy. You expressly agree to the transfers of personal information described in this Section. We hereby declare that data localization is not practiced as the platform is independent of territories.
From time to time we may request more personal information in order to provide you with other benefits of the Service. The company may aggregate personal information and disclose such data in a manner to:
We need your personal data in order to:
You may choose not to share personal data or withdraw consent but doing so may limit the services we are able to provide to you. However, once you choose to withdraw the consent the personal data which has been shared, shall continue to remain with us for as long as the applicable law provides.
We may retain your Personal Data for a period of time consistent with the purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation). If there is any information that we are unable, for technical reasons, to delete entirely from our systems post appropriate retention period, we will put in place appropriate measures to prevent any further use of the data.
At ReporGo, we are committed to safeguarding the privacy and security of our users' personal information. This Purging Clause outlines our practices concerning the retention and deletion of user data. We strive to maintain the highest standards in protecting your data and complying with applicable privacy laws and regulations.
Upon your request for data erasure, we will undertake reasonable efforts to promptly and securely delete or anonymize your personal information from our systems, unless we are legally obligated or have a legitimate interest to retain specific data for a longer period.
You, as a user, have the right to request the deletion or modification of your personal information from our systems at any time. To exercise this right, you may contact us through the Email provided in the "Contact Us" section of this Privacy Policy. Upon receipt of your request, we will modify and/or verify your identity and process the deletion request as per the applicable laws and regulations.
Please note that your data may continue to exist in backup or archival copies of our systems for a reasonable period, even after deletion from our active databases. However, such data will not be used for any other purpose than meeting legal requirements or resolving disputes.
If your personal Information provided when you applied for a service on the platform, changes, you may update it whenever you apply for a new service. To review and update your personal information to ensure it is accurate while your application is in process.
We will retain your information for as long as your account is active or as needed to provide you services or as may be required for internal analysis purposes or as may be required by law, whichever is later. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the email provided in the contact us section of the website. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Cookies are small pieces of information sent to you by our website server. We use cookies to enhance our website user experience and to add extra functionalities to our website. If you don’t want us to save your information, you can disable or decline cookies in your browser.
If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of this Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist while viewers are online, but 'persistent' cookies are not session-based and remain on the viewer's computer. When you visit this site again, 'persistent' cookies can enable us to customize our content according to your preferences.
Technologies such as cookies, beacons, tags, and scripts are used by Company and our partner entities, affiliates, or analytics or service providers such as Google AdSense, Google Analytics, etc. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site, and to gather demographic information about our user base as a whole.
We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies for and on our platform in order to personalize our service for you. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.
With this consent of yours, we may post your testimonial along with your name. If you want your testimonial removed, please contact us at the email mentioned in the contact us section of the website.
If you use a blog or other public forum on our Site, any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by the Company by one of our third-party service providers on the Company's behalf. To request the removal of your personal information from our blog or community forum, contact us on the email mentioned in the contact us segment of the website. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may partner with a third party to either display advertising on our platform or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. There are a number of products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external services providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The Company is not responsible for their privacy practices.
In future, there may be options wherein you can log in to our site using sign-in services such as Facebook, Google, or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name, and email address to link between the sites.
If you use the "Like" / “Share” button to share something, that item will appear on your Social Media profile page and also on your friends' newsfeed, depending on your social media’s privacy settings. You may also receive updates in your social media account’s newsfeed from this site or item in the future. Such social media companies also collect information such as which pages you have visited on this and other sites that have implemented the "Like" button.
Our Site includes links to other Web sites whose privacy practices may differ from those of the company. If you submit personal information to any of those sites, your information is governed by their privacy policies and they will be acting as data controllers of your information. We encourage you to carefully read the privacy policy of any Web site you visit.
We provide our registered customers with periodic emailers and email/SMS alerts. We also allow users to unsubscribe to email newsletters and from time to time may transmit emails promoting the company or third-party goods or services. The company's subscribers may opt out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end the transmission of service-related emails/SMS, such as email/SMS alerts.
You shall not disclose to any other person, in any manner whatsoever, any information relating to the Company of a confidential nature obtained in the course of availing the services through the website of the Company. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Company to any damages, to which you may be entitled otherwise.
If you have any complaints, or security-related concerns, please contact the nodal officer at the email mentioned in the contact us segment on our website. We will work closely with you to ensure a rapid and personal response to your concerns.
You are responsible for maintaining the confidentiality of your login ID and password. You are responsible for maintaining the security of your Login ID and Password and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at the details mentioned in the contact us segment of the website. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the Company’s Terms & Conditions.
The data you upload shall be your total responsibility; you understand that the further diagnosis, treatment, reports, etc., but not limited to shall be done purely on the data and reports you upload on the website. You are strictly advised not to manipulate, redraft, modify, or hide any of your data in any manner and adhere to a transparent and honest usage of ReporGo. In case of failure to this clause shall not only result in hazardous outcomes including but not limited to patient’s ill health or impacting mortality, but also shall end up in legal recourse against you, including but not limited to criminal proceedings for providing false and fabricated data which has resulted in hazardous outcomes.
We may, at our sole discretion and at any time without any prior notice, update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have questions, comments, concerns, or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to the Nodal Officer, as per the details mentioned in the contact us segment of our website.
This Policy shall be governed by and construed in accordance with the laws of the Republic of India and the courts at Ahmedabad, Gujarat, India shall have sole and exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
You shall not copy, modify, transmit, distribute / re-distribute, reverse engineer etc., but not limited to, or in any way exploit the Products or any other copyrighted materials and content provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute, or in any way exploit the Products or any other copyrighted materials, trademark/ registered mark, the designs, innovations, business ideas, etc., which together shall be known as IPR and the ownership of the same belongs to the company. Any infringement, theft, etc., of the IPR of the company shall result in criminal proceedings against you at your risk, cost, and consequences.
You will not (and will not allow any third party to) attempt to copy, record, or reverse engineer any Videos or Documentation supplied by Company or stored on the website (or related) websites, outside the application in any manner.
We generally collect personally identifiable information from users who are 18 years of age. The information collected may include but is not limited to your name, contact details, medical history, and other relevant information required for providing medical services. If we become aware that a child under the age of 18 has provided us with personal information without proper consent from a parent or guardian, we will take immediate steps to delete this information from our servers. If you are a parent or legal guardian and believe that your child has provided us with their personal information, please contact us immediately, and we will take the necessary actions to address the situation promptly. Users below the age of 18 are advised to seek the guidance and permission of their parent(s) and/or legal guardian(s) before using our platform or services. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children to never provide personal information without proper consent.
We take the security of your data seriously and implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no data transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.
This section outlines how the website collects, uses, stores, and protects users' digital health records or health-related information. It handles sensitive health data to inform users about their data practices and ensure compliance with applicable privacy laws and regulations.
Includes personal information such as names, contact details, medical history, treatment plans, reports, and any other relevant health-related data.
Includes providing healthcare services, processing appointments, and facilitating communications between patients and healthcare providers.
User consent and authorization to collect and process their health information. It may address how users can withdraw their consent and the consequences of doing so.
Includes sharing data with healthcare providers, insurers, or other third parties involved in providing health services.
Outlines users' rights concerning their health records, such as the right to access.
This formatted version includes proper spacing and heading sizes to ensure readability and clarity of the Privacy Policy.
Reporgo
Aria Meditech Private Limited
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